Monzo has once again been voted by customers as the UK’s most recommended provider for Overall Service Quality, following the publication of the Competition and Markets Authority’s (CMA) latest independent survey results. The bank has topped the tables across both Personal and Business Current Accounts in Great Britain – marking its 12th win for overall service satisfaction for Personal Current Accounts in Great Britain and third #1 placement in a row.
The CMA’s biannual survey asks tens of thousands of customers whether they would recommend their bank to friends and family. This year’s findings reflect continued high satisfaction and trust with Monzo’s customer service, digital experience and ease of banking across both personal and business users.
Today, Monzo serves over 16 million personal customers and recently reached one million business customers, making it one of the UK’s largest digital banks. Today, 1 in 5 UK adults and 1 in 6 UK businesses bank with Monzo. Since its launch in March 2020, Monzo Business customers have now set aside nearly £7 billion in Tax Pots, saved over £4 billion in Instant Access Savings Pots, and get paid 11 days faster on average using Payment Links.
This momentum is also reflected in the latest Current Account Switching Service (CASS) data, where Monzo recorded a net gain of 9,934 customers between July and September last year, making it the second-strongest performer across all UK banks. More recently, Monzo was also voted Best British Bank 2026 by customers in awards by Smart Money People.
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Here’s what the customer votes show:
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Alongside strong love from its customers, Monzo has continued to grow its offering and footprint. Recent milestones include:
- Market expansion with the upcoming launch of Monzo and Monzo Business in Spain, after becoming the first digital bank to secure a full European banking licence with the Central Bank of Ireland.
- Becoming the UK’s first digital bank to reach one million business customers – one 1 in 6 UK businesses now bank with Monzo, which also includes 1 in 5 newly-formed businesses.
- Moved beyond banking with Monzo Mobile – its first ever phone plan and e-sim offering that rewards staying, not switching.
- Continued investment in new, large-scale commercial partners in entertainment and sports including Big Feastival and The Hundred Manchester and London Fixtures.
These steps support Monzo’s long‑term ambition to bring modern, customer‑first banking to even more people across Europe.
Karen Tiltman, General Manager, UK Operations at Monzo, said:
“Securing the top spot for overall service quality for personal accounts in Great Britain for the 12th time (and third time consecutively!) is a massive vote of confidence from our over 16 million customers. As we continue to expand, ensuring we maintain the highest standard of service is what matters to us most and this achievement is a direct reflection of the passion, empathy, and hard work our people put in every single day.
“This year has already brought some incredible milestones that we’re hugely proud of – particularly with the launch of Monzo Mobile, reaching one million Monzo Business customers and our European expansion – so we’re thrilled by these results and even more excited for everything we’re building next.”
Image provided by Canva
