By: 7 June 2023

The former Bank of America and Apple executives will drive the expansion of the chargeback company

Chargebacks911 appoints two new board members

Chargebacks911 announced yesterday the appointments of Guy Harris as its chairman of the board and Eric M Hoffman as president of inter-bank solutions and board member.

Harris, who is attending Money20/20 Europe with Chargebacks911 founder and chief executive officer Monica Eaton, joins the company from Bank of America, following his retirement as head of merchant services at the bank.

Hoffman joins from Apple, where he was director of Apple Pay business development. He also holds the role of president at the Electronics Transactions Associations.

The two new appointments will help to scale the company and capitalise on new revenue streams, as the scope of chargebacks and dispute management increases.

There has been an increase in online shopping over the last few years, which benefits ecommerce providers, but Chargebacks911 notes that “they will be faced with disputes and chargebacks, which are 50 times more prevalent with Card Not Present (CNP) transactions”.

Commenting on the appointments, Eaton said: “We have approached an era that is transforming at an unprecedented rate, both in terms of technology and as an industry.

“To continue to remain a market leader requires grit, diversity and contagious passion.

“Guy and Eric deliver on all three, bringing unmatched expertise to this new era as we propel our award-winning platform, to continue our mission.”

Eaton added: “As chairman, Guy will help steer our strategic vision and global expansion efforts, and Eric is set to make his mark across the business with his hands-on experience and go-to-market prowess.

“I look forward to this next phase in our journey as we continue to challenge the status quo.”

On his new role, Harris said: “To be named chairman of the world’s leading chargeback management platform with best-in-class technology and blue-chip clients is an incredible honour.

“I was attracted to the business by Monica’s entrepreneurial talent, and vision to solve the pain points that chargebacks cause for the entire industry.”

Hoffman said: “I’m thrilled to be entering an entrepreneurial environment with an incredible leadership team to build and scale world class solutions that meet the needs of businesses on a global scale.

“Monica is a brilliant and dynamic leader with a tremendous vision for the tech that serves merchants, PSPs and card issuers.”

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Image: Chargebacks911

Josh Poyser
Josh Poyser is an editor at FinTech Intel. He has written about fintech for several years and appeared at FinTech Connect 2023 on the 'Unlocking Success: The Art of Fintech PR' panel.