Raiffeisen Bank International has launched a virtual branch service in partnership with US-based fintech company Moxtra.
RaiConnect features a full suite of collaborative modules and ePaper workflows, and is available as an app to RBI’s premium private individual and corporate clients.
Through RaiConnect, Raiffeisen Bank International customers can connect with their relationship managers, exchange documents, have video conversations, and receive information via screen sharing.
Moxtra participated in Raiffeisen Bank International’s global fintech partnership programme, the Elevator Lab, and ran a successful proof of concept with one of the financial services firm’s subsidiary banks. This success was the basis for the newly signed contract.
Its Customer Collaboration Platform allows companies to deliver a premiere service on digital channels under their own brand.
Moxtra allows the easy integration of external systems of record, including document management, customer relationship management and transaction management systems. The fintech company also provides sophisticated relationship management capabilities.
RaiConnect is already available in Bosnia and Herzegovina, Bulgaria, Hungary, Kosovo and Albania. The app is set to become available in Austria, Romania, Belarus and Croatia soon.
Zsofia Jokai, RaiConnect product owner at Raiffeisen Bank International, commented: “[The] RaiConnect app brings to our premium and corporate clients a new possibility to get remote, ongoing support and the high-touch service that they are used to getting when visiting our bank locations. As of now, they can do this conveniently and directly via their smartphones.”
Karrtik Rao of Moxtra said: “With RaiConnect, we partnered with Raiffeisen Bank International to create a ‘virtual branch’ where RBI’s premium clients can receive the quality, timely service that they’ve come to expect from Raiffeisen Bank—at their fingertips.”