Moneypenny has appointed Kevin Love-Hughes as Business Development Manager as the company continues to expand its support for the financial services sector, combining its award-winning people-powered service with its AI Receptionist to help organisations deliver secure, compliant and high-quality customer conversations.
Kevin will work closely with organisations across insurance, lending and credit, accounting, wealth and investment, payroll and fintech. In his role, he will support businesses in managing customer communications in a way that meets increasing regulatory expectations, while also improving responsiveness and overall customer experience.
By bringing together Moneypenny’s highly trained receptionists with its AI Receptionist technology, Kevin will help financial services organisations ensure every enquiry is handled professionally, consistently and in line with compliance requirements, whether during peak demand or outside of traditional business hours.
Commenting on the appointment, Jesper With-Fogstrup, Group CEO of Moneypenny, said:
“We’re delighted to welcome Kevin to Moneypenny at a time when financial services organisations are balancing rising customer expectations with increasing regulatory scrutiny. Delivering secure, compliant and consistent communication is more important than ever.
Our approach combines the reassurance of our brilliant, real people with the scalability and efficiency of AI. This enables our clients to maintain control, consistency and professionalism across every customer interaction, while ensuring no opportunity is missed. Kevin’s experience will be key in helping businesses navigate that balance.”
Kevin joins Moneypenny with significant experience in international sales and secure communications technology, most recently serving as Head of Sales – EMEA for at RPost. His background includes working with regulated industries to support secure messaging, compliance and auditability in customer communications.
His consultative approach and deep understanding of the financial services landscape will help organisations strengthen how they manage client conversations, reduce risk and improve operational efficiency, without compromising on service quality.
This appointment reflects Moneypenny’s continued investment in sector expertise and innovation, ensuring financial services businesses benefit from a powerful combination of trusted human support and intelligent proprietary technology to deliver compliant, seamless and high-quality customer experiences.
Image provided by Moneypenny
