The service comes following recommendations made in a nationwide bereavement report to make life simpler for bereaved individuals👇
The next of kin of Starling customers who have died will be able to notify the digital bank and all other relevant service providers in one go, using Settld’s end-of-life online service.
The service comes following recommendations made in a UK bereavement report, to make life simpler for bereaved individuals.
Charity Wood, head of customer service at Starling Bank, commented: “As a digital bank we pride ourselves on making life easier for our customers, and we are focusing renewed attention on those who are bereaved and vulnerable.
“Through our new partnership with Settld, Starling Bank now offers an even better bereavement customer service and sympathy. We want our customers to know that we are here to help and that we care.”
People can spend up to 10 hours contacting individual companies after a death, and weeks or months trying to resolve accounts, its own service requires less effort and reduces stress, Settld said.
The service will notify all service providers, such as energy firms, mobile providers and social media platforms. The free service will also help users close, transfer or amend accounts and obtain death of date balances for probate.
Vicky Wilson, co-founder and chief executive officer of Settld, added: “Working across the financial services sector, we see how Starling Bank stands out when it comes to approaching bereavement customer care.
“We’ve been extremely impressed with their attention to detail on this topic, and it’s great to see them taking the lead in responding to the UK Bereavement Commission’s report.”
As part of the service, Starling is taking away the need for bereaved individuals to use prefixes, such as Mr, Mrs and Ms, when providing it with notice of a death, as these details can often cause upset, given the change in their relationship status, the digital bank said.
Image: Starling Bank